Account and access
Sign-in, verification, permissions, browser issues, and blocked access.
View account guidanceSurreality Support Portal
Answers, walkthroughs, and a clear next step.
Use the knowledge base for common questions or send a structured request when you need direct help. This portal supports the Surreality website, family resources, business services, listings, and projects.
Start in the right place
Choose your support path.
These routes cover the services currently available on Surreality. Features marked “in development†may provide informational previews but do not yet offer complete application functionality.
Family Resource Hub
Prepare, Heal, Remember, Beyond, and the in-development family tools.
Open Family HubBusiness services
Web design, advertising, partnerships, provider claims, and listings.
Open business servicesWebsite projects
Intake, analysis, proposals, content, build progress, and launch support.
Website design servicePrivacy and security
Data-access, correction, deletion, consent, safety, or security concerns.
Read Privacy PolicyDirect support
When self-service guidance does not resolve the issue, create a detailed case.
Submit support requestKnowledge base
Common guidance.
Work through the relevant checklist before submitting a case. Include the results in your request so the support team can begin with useful context.
Account or access problem
- Confirm that you are using the email address associated with the account or project.
- Open the page in a current version of Chrome, Edge, Firefox, or Safari.
- Try a private window to rule out an extension or stale session.
- Clear only the affected site’s cache and cookies, then retry.
- If access remains blocked, submit the page URL, time, browser, and exact error. Never send a password.
A page, form, or button is not working
- Refresh the page once and confirm that the internet connection is stable.
- Disable content blockers for surrealityai.com and try again.
- Test in a private window or a second browser.
- Record the page URL, the action taken, and the result.
- Submit those details with device and browser information.
Family Resource Hub walkthrough
Begin at the Family Resource Hub. Prepare supports planning, Heal focuses on grief and wellbeing resources, Remember supports memorialization, and Beyond supports ongoing legacy. Ask Surreality, Find Providers, and Memorial Marketplace are labeled in development; available behavior may be limited during development.
Provider, marketplace, or business listing
Use Claim Your Listing for an existing profile and List a Product or Service for a new offering. Include the business name, public website, service area, and your relationship to the organization. Surreality may request verification before publishing or changing a listing.
Website-design project help
Use the website-design questionnaire for a new analysis or build. For an active project, include the organization name, project reference, requested change, affected URL, target audience, deadline, and any approved brand assets. Do not email account passwords.
Privacy or data request
Read the Privacy Policy, then submit a request with “Privacy or security†selected. State whether you seek access, correction, deletion, restriction, portability, consent withdrawal, or marketing opt-out. We may need to verify identity before acting.
Suspected security issue
Do not place secrets, credentials, private keys, payment-card data, medical records, or exploit code in the form. Describe the affected page or function, impact, approximate time, and safe reproduction steps. Mark the request “Access-blocking†only when access or safety is materially affected.
Payments, referrals, or affiliate links
Include the page, partner or provider name, transaction or referral reference, and the expected outcome. Do not send full payment-card information. Some provider and marketplace links may be affiliate or referral links; material relationships should be disclosed near the relevant recommendation or link.
System walkthrough
How support works.
A well-structured case reduces back-and-forth and helps the team reproduce, route, and resolve the issue.
Check the guidance
Use the relevant checklist and gather the page, device, and error details.
Submit one case
Choose the correct area and describe one primary issue per request.
Human review
The request is delivered to support@surrealityai.com and routed internally.
Reply and resolution
Keep the reference in the email thread and reply there with requested details.
Service expectations
What to expect.
Surreality currently provides email-based support. Response time varies with request type, complexity, verification needs, and service availability.
Response order
Access-blocking and security-related requests are reviewed ahead of standard questions when reasonably possible. Selecting a higher urgency does not guarantee immediate response.
Safe information
Never submit passwords, authentication codes, private keys, complete financial-account details, payment-card data, medical records, or another person’s confidential information.
No emergency service
Surreality Support is not a crisis, medical, legal, funeral-director, financial, or emergency-response service. Contact qualified local services for urgent needs.
No phone or live chat: Support is provided through this portal and email so requests have a consistent written record. For general assistance, you may also email support@surrealityai.com.
Create a support case
Submit the details once.
Provide enough information to reproduce or route the request. Do not include passwords, authentication codes, payment-card numbers, private keys, medical records, or other highly sensitive information.